Getting Ready for the Switch to IMB FAQs

Hunter United and IMB Bank have been working together to merge our businesses since May 2020. Systems integration is the last step in the merger process which will provide you with access to the full range of merger benefits.

To assist with any questions you may have in the meantime, we have developed a series of Frequently Asked Questions that you may find helpful.

• Why is Hunter United switching everything over to IMB Bank?
• What you need to know about the ‘switch over period’
• Will there be any changes to branch opening hours during the switch over period?
• Will I have access to Internet Banking during the switch over period?
• How to get help during the switch over period
• Changes to membership structure
• You have been assigned new membership number/s
• Changes to the way membership numbers are used
• You have been assigned new account numbers
• New BSB number
• Changes to Direct Debits, Direct Credits and Scheduled Payments
• Tips on updating direct debits, direct credits and scheduled payments
• How to get help identifying regular payments and making updates
• RSA pension and superannuation accounts
• How to log in to IMB’s Internet Banking
• How to get help with Internet Banking login
• Changes to Internet Banking
• Changes to BPAY VIEW®
• Changes to SMS alerts
• Changes to Hunter United Visa Debit Cards
• Changes to Hunter United Visa Credit Cards
• Personal Cheque Books
• Changes to Periodical Bank Statements
• How to Get Help