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Lost & Stolen Cards

If you can’t find your card or you think it might be stolen, act right away.

What to do if your card is lost or stolen:

Report lost or stolen cards as soon as you become aware they are missing. Reporting the loss of a card quickly reduces the risk of unauthorised access to your money. It also means we can get a replacement card to you much sooner!

  • Within Australia:
    Toll free Australia wide on: 1800 621 199
  • Overseas:
    If you are calling from overseas, you can make a collect call from anywhere in the world on:+1 303 967 1090


Visa global customer service team:

If you are travelling and don’t have access to money, the Visa Global Customer Service team can help 24/7 with:

  • Registering your lost or stolen card
  • Arranging a replacement card
  • Providing emergency access to cash


To locate a Visa Global Customer Assistance service number, click here to visit their website.


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