What if I misplace some of the information sent to me?

When you receive information and reference documents about changes to your banking (like your new client number, bank account numbers and user guide for digital banking), it’s a good idea to store them somewhere later so you can refer to them – they’ll provide the key information, instructions and support you’ll need for a smooth transition.

If you misplace any of the information, help is available via the following support options:

• Speak to staff in a Hunter United branch on 1800 370 773
• Visit a Hunter United branch https://www.hunterunited.com.au/tools/branches
• Visit the ‘Merger’ section of our website. This section will become a repository of all the information sent to members regarding the changes. For privacy and security, no personal information will be recoverable online, so if you misplace your new member number, for example, please contact the IMB Call Centre or a Hunter United branch for assistance.