Tuesday, 17 March 2020 09:49

Temporary closure of Charlestown and Jesmond branches

From Monday March 23, we will be temporarily closing our Charlestown and Jesmond branches and will reduce Saturday morning branch operations.

Hunter United takes protecting the health and well-being of its customers and staff very seriously.

As a precautionary measure - to prepare to manage the impacts of Coronavirus (COVID-19) - we are making changes to our branch operations. These changes are a pre-emptive move to ensure we have sufficient capacity to continue serving members if our staff have to take leave, including to care for family members and as a response to school closures.

• Temporarily closing our Charlestown and Jesmond branches from Monday March 23.
• Our Broadmeadow, Glendale and Green Hills branches will remain open for all your banking needs. These branches will open from 9.30am (instead of 9am) to allow for additional cleaning each day before they open. Click here for all branch locations.
• Only our Broadmeadow branch will open on Saturday morning. Glendale and Green Hills branches will open Monday to Friday, not Saturdays.
• Members can continue to use Internet banking and ATMs to make cash withdrawals. Hunter United does not charge foreign ATM fees when members use one of the big four banks’ (Commonwealth, NAB, Westpac and ANZ) ATMs.

We are announcing these changes now to give members as much notice as possible and to help minimise any inconvenience.

Our Charlestown and Jesmond branch staff will be covering for expected absences in our other branches or working in our regional office helping to answer the expected increase in phone enquiries and Internet Banking registrations from members.

We will monitor the situation on a daily basis, in line with our Pandemic Control Plan, and adapt our branch operations and other measures to protect members and staff as required. Please look to our website for alerts, as well as our branches and Facebook for updates.

Thank you for your understanding.

Tim Blomfield

CEO & MD Hunter United

For more information, please click here.