Merger Integration FAQs

IMB Bank’s technology and banking systems are different to Hunter United’s. So, as we work towards finalising our integration with IMB in the coming months, there will be some aspects of your banking that will change, such as:

• Member numbers will become a 9-digit client number
• Account numbers will change to 9-digit account numbers
• IMB’s BSB number (641-800) will be used for payments
• Hunter United online banking, will be replaced by IMB Bank’s Internet Banking platform and Mobile Banking App
• Visa Debit Cards will be replaced
• Hunter United Credit Card holders will be offered a choice of alternative credit facilities
• Home Loan and Personal Loan repayments will be confirmed

As a member, there’s nothing you need to do right now. We will be writing to you in the coming weeks to provide more details about the changes that affect you and what action, if any, you need to take.

To assist with any questions you may have in the meantime, we have developed a series of Frequently Asked Questions that you may find helpful.

• Remind me why we need to merge
• What's in it for members?
• Why didn’t members get all the merger related benefits immediately?
• Why will integration result in so many changes to my banking?
• Why does my member number need to change?
• Why do my account numbers need to change?
• What is IMB’s BSB number?
• How can I prepare for changes to my account numbers and BSB for scheduled payments and direct debits?
• Can I do all the same things on IMB’s Internet Banking that I could on Hunter United’s?
• Can I continue to use my Hunter United Visa Debit Card?
• Can I continue to use my Visa Credit Card?
• When can I expect more information about how the changes affect me?
• When will integration be complete?
• Will you still be called Hunter United after we move onto IMB’s systems?
• When will IMB start supporting the Newcastle/Hunter community?
• Where can I get help with how the changes affect me?
• What if I misplace some of the information sent to me?